Customer Stories
Real Results from Real Enterprises
See how leading organisations in finance, healthcare, and retail use SENTINEL-X to build AI they can trust.
Finance & Banking
How Axis Capital Reduced AI Report Errors by 94%
Axis Capital's AI-generated financial reports were producing 12% error rate on key metrics. SENTINEL-X's automated prompt regression suite and hallucination detection brought that to under 0.7% in 30 days.
94%
Error Reduction
87%
QA Time Saved
3 days
Time to Deploy
Axis Capital
Healthcare
HealthFirst Achieves 99.2% RAG Accuracy for Clinical AI
HealthFirst's patient-facing AI needed clinical accuracy guarantees. SENTINEL-X's RAG validation and live monitoring helped them achieve and sustain 99.2% factual accuracy across 2M+ queries per month.
99.2%
RAG Accuracy
2M+
Patient Queries / Month
100%
Compliance Audits Passed
HealthFirst Systems
Retail & E-Commerce
RetailNext Doubled Chatbot CSAT with AI Quality Engineering
RetailNext's support chatbot had a 3.1/5 CSAT score due to irrelevant and hallucinated responses. SENTINEL-X's continuous evaluation loop pushed CSAT to 4.7/5 and reduced escalation rate by 61%.
3.1→4.7
CSAT Improvement
61%
Escalations Reduced
$1.2M
Annual Support Savings
RetailNext Europe